Sales/Service Department Testimonials
"The Performance Matters team was well prepared and knowledgeable which made for a great experience. Super Saturday was very informative and fun."
John Rendon, Route Service Representative
"The overall value of Performance Matters was an excellent asset to me, not only business-wise, but a great learning experience."
Juan, Route Service Representative
"From Performance Matters I learned the value of properly communicating with our customers. We became more approachable and created a bond of friendship and loyalty with our customers. We can also properly negotiate change when it comes with our customers and go forward."
Jesse Marquez, Route Service Route Representative
"I started the day thinking Market Based Energy and green initiatives were a mistake. By Saturday at noon, I believed in them and had confidence to sell them to our customers. Performance Matters taught me it is important to be fair to customers, employees and the company."
Scott Kuhn, Route Service Representative
"The value of the program is the focus and deadlines imposed by the playbook and the ability of Performance Matters to drive the process. Without this implementation would lose priority, preventing success."
Ron Wolanin, Service Director
"Troy and Bill are very knowledgeable about what they do and have fun while they do their job. Performance Matters does their homework and knows what they are talking about."
Shawn Ludolph RSR-Hopper
"Performance Matters presents real world, usable knowledge and provides everything needed for proper implementation of projects."
Alex Greenfield, RSR
"Projects suggested by Performance Matters were incredibly successful and relatively easy. Their team had a ton of experience and knowledge and was there to answer any questions."
Robert Vaughn, Route Manager
"Performance Matters truly care for me and my company's continued success. The support and information they provided had my customers participate at 89%. They showed a true interest and knowledge of our work environment."
Vince Leen, RSR-Denver
"I was able to show customers how we are different than the competition after working with Performance Matters. It was valuable to see how well the programs were accepted, which helped calm my concerns."
Ed Kreutzer, Route Manager
"The process from playbook to success was consistent. Programs brought much needed revenue, in a way that was easy to put into play."
Mark Edward, Sales Manager
"It was easy to work with Performance Matters. Our team members were taught very well how to implement during this focused process."
Luke Hamilton, Sales
"Performance Matters gave us both revenue and a competitive advantage. Their tools have given us a way to manage future projects."
Dena Tesch, Sales Manager
