Day-to-day challenges may seem insurmountable

Performance Matters differs from other consultants not merely by helping you analyze and prioritize your challenges and opportunities, but by helping you gain internal support from your team and implement reality-based solutions. In other words, we help you build a foundation and culture for growth.

Performance Matters offers a variety of proprietary programs and tools to train your service team, create accountability and implement a system that rewards success. We can provide any level of assistance you require and will be closely involved every step of the way.

Business Retention

Business retention should begin right from the start with effective account installation. Our analysts can help you force-rank your customers to learn which ones have the highest value. Then, employ customer renewal strategies that overcome roadblocks and objections, leading to more profitable agreements. The key lies in doing the analysis and prep work long before approaching your customer.


We offer mentorships for new and existing service leaders in your business.  The Performance Matters Team has extensive service leadership knowledge in the laundry industry as well as in leadership development.  Trust us to help develop your service leaders … Need more here, I want to say something about culture, processes, goals, vision, etc.  I can’t find the words – it needs to be short, sweet to the point but capture the audience.  

Team Development & Training

The Performance Matters Circle of Excellence Online training program and Coaches Clinic is a proprietary system that helps construct a successful organization by building motivated, goal-oriented individuals.

This comprehensive and systematic method covers all the service team bases: personnel evaluation and placement; training and development; check-in implementation; accountability; goals and results tracking; communications and teamwork; proactive account management and customer retention strategies; agreement renewal optimization; inventory control; and new sales and growth.

Coaching and training is treated as an everyday process that becomes a normal part of the business. No subject is avoided. We help you establish Key Performance Indicators (KPIs) and institute using Performance Matters’ proven methodology for tracking and accountability.