FOR IMMEDIATE RELEASE
Performance Matters Hosts Second Service Leadership Training Series
High Performance Team Coaches Clinic set to start
FORT MILL, S.C. (September 20, 2016) — Performance Matters, a strategic consulting company solely dedicated to the textile rental services industry, is set to kick off their second High Performance Team (HPT) Coaches Clinic Training Series. Held in Charlotte, N.C., the first in a series of four multiple-day classes will focus on hands-on service management training in: Leadership, Coaching and Training; and Safety Training and Communication.
Structured like an ongoing development seminar, the four Coaches Clinic classes are spread throughout a 12- to 14-month time period. Attendees move with their group through the training series, completing all four classes together. Each training group is given a group name for their series – for example Alpha Coach’s Group, Bravo Coach’s Group, Charlie Coach’s Group, etc. The Bravo Coach’s Group, comprised of 22 service leaders from 16 high-performing organizations, will attend their first class this month. In addition to classroom training, attendees also will participate in multiple teambuilding activities—culminating in an off-site event at Exit Strategy, a popular escape-the-room game.
The goal of Coaches Clinic is to produce High Performance Team Coaches who can execute and implement the best route service training practices and strategies within their organizations. The training helps service leadership take the next step in delivering world-class service, resulting in higher revenue growth and profits. Starting in January 2016, the Alpha Coach’s Group training series received rave reviews from participants. Click here to hear what they have to say.
“We developed Coaches Clinic to not only share our recommendations for best practices within the textile rental services industry but also to create a space for attendees to share theirs with each other,” said Troy Lovins, Founder and CEO of Performance Matters. “This is a training program that allows service managers to go that extra step and pair Performance Matters’ learnings with others in the industry. It’s such a game-changing opportunity.”
HPT Coaches Clinic is an extension of the HPT online service training platform, which is a modular web-based learning experience. The Coaches Clinic in-person workshops help attendees dive deeper and produce stronger interaction through peer-to-peer networking and leadership development. Future course topics from the four classes of training include:
- Route Skills Training
- Becoming a Product Expert
- Retention Management
- Growing Profitable Revenue
- Merchandise Management
- Maximizing Financial Operating Profit
To learn more or to register your service leadership for the next HPT Coaches Clinic (Charlie Coach’s Group will start in 2017), contact Currie Gilbert at 704.277.6857 or firstname.lastname@example.org.
About Performance Matters
Performance Matters is a strategic consulting firm dedicated solely to the textile rental services industry. With over 100 years of combined experience in the linen, industrial and healthcare sectors of the textile industry, Performance Matters offers proprietary tools guaranteed to boost profits with minimal investment. Unlike other consulting firms, they believe in immersing themselves deeply into a client’s business to understand not just where the client is now, but also where they want to go. The Performance Matters team then builds a customized plan to help meet each client’s long-term goals.
Utilizing an integrated mix of services including strategic planning, revenue generation, financial services and operations management, Performance Matters is able to help their clients realize a significant return on their investment. They focus on implementing processes and optimizing revenue opportunities, while integrating a team-based approach that ultimately drives a strong internal culture dedicated to sustainable results. For more information or to schedule a consultation, visit performance-matters.com or call 803.897.0044