FORT MILL, S.C. (November 1, 2016) — Performance Matters, a strategic consulting company solely dedicated to the textile rental services industry, has issued the first update to their High Performance Team (HPT) online service training platform. An addition to the current modular web-based learning experience, Performance Matters’ HPT 2.0 release includes new and updated content and lessons for route service reps to enhance their service skillset.
The 2.0 content upgrade is offered at no additional cost to all current companies and trainees utilizing the HPT platform. Through this release, along with ongoing quarterly updates, High Performance Team service trainees will now be able to access more than 250 online lessons. Some of the new topics include:
Team Based Customer Service
Managing the Route Rep with a Service Only Profile
Route Relief Support Role
Holding Effective Management Meetings
Leveraging Your Website to Promote Your Service Capabilities
Facts on How Body Language Can Work to Your Advantage
Customer Service Soft Skills
How Plant Tours Can Positively Impact Your Customer Relationship
As of this month, there are over 400 routes and close to 500 route service reps enrolled in Performance Matters’ High Performance Team training. Companies are seeing their teams “selling $6.50+ per week from virtually nothing.” Route reps have said they “wish we had done this 30 years ago,” and supervisors describe HPT training content as “a lot of good information that I haven’t thought of.”
The goal of the High Performance Team online platform is to implement the best route service training practices and strategies within organizations. The training helps service leadership take the next step in delivering world-class service, resulting in route growth and company profitability. To learn more about HPT training, visit performance-matters.com.
About Performance Matters
Performance Matters is a strategic consulting firm dedicated solely to the textile rental services industry. With over 100 years of combined experience in the linen, industrial and healthcare sectors of the textile industry, Performance Matters offers proprietary tools guaranteed to boost profits with minimal investment. Unlike other consulting firms, they believe in immersing themselves deeply into a client’s business to understand not just where the client is now, but also where they want to go. The Performance Matters team then builds a customized plan to help meet each client’s long-term goals.
Utilizing an integrated mix of services including strategic planning, revenue generation, financial services and operations management, Performance Matters is able to help their clients realize a significant return on their investment. They focus on implementing processes and optimizing revenue opportunities, while integrating a team-based approach that ultimately drives a strong internal culture dedicated to sustainable results. For more information or to schedule a consultation, visit performance-matters.com or call 803.897.0044.